RETURN/EXCHANGE

 

NOT FEELING THE LOVE FOR YOUR ANNI CERNEA PURCHASE? NO WORRIES!

If, for any reason, your new ANNI CERNEA piece isn’t quite what you dreamed of, you have 30 days from receiving the package to send it back or exchange it. We're all about making things easy!

HERE'S THE DEAL ON RETURNS:

  • You cover the return shipping costs to send your item back to us.
  • Want a refund or exchange? Just make sure your item is unused and still in its original box. (Items that look loved or have been on too many adventures won’t make it past our return team!)
  • You're also responsible for any duties, taxes, customs fees, or tariffs involved in returning the item to us.
  • For orders shipped to the United States: Any U.S. import duties, tariffs, customs fees, or brokerage charges paid in connection with your order are non-refundable and will not be reimbursed if you choose to return your purchase.

PRO TIP: Use a trackable shipping service and keep your proof of postage. We can't help if things get lost or damaged on the way back.

REFUNDS

Once we receive and inspect your return, we'll process your refund to your original payment method. Keep in mind, this can take up to 14 working days, so hang tight!

HOW TO RETURN YOUR ORDER:

Returning your item is a breeze. Just shoot us an email at cheers@annicernea.com with your name, order number, and whether you want to return or exchange your purchase. We’ll send you additional instructions and help you get started.

Ship your return to:

ANNI CERNEA STUDIO AB
Nina Einhornsgata 10
#1101
113 66 Stockholm
Sweden

Got questions, concerns, or just want to chat? Reach out to us at cheers@annicernea.com and we’ll get back to you in no time!

UNCLAIMED & UNDELIVERABLE ORDERS

Changed your mind? No problem. Disappeared on the delivery driver? That's a different story.

Orders that are refused, left uncollected, or cannot be delivered due to the recipient's unavailability, incorrect address details, or failure to arrange redelivery are not eligible for our standard return and refund policy.

Depending on the destination country, undeliverable packages may be returned to our studio or redirected to a local warehouse or shipping facility. Unfortunately, we cannot guarantee that these packages will make their way back to us.

If your order is successfully returned to our studio, we can issue a refund for the returned items, minus any original shipping costs, return shipping fees, import duties, customs charges, and other costs incurred as a result of the failed delivery, where permitted by applicable law.

Please note: We can only process a refund under this policy once the package has been physically received and inspected by our team. If the package is not returned to us, we cannot issue a refund under this policy, except where required by applicable law.

Nothing in this policy affects your statutory consumer rights under applicable law.